Consumer Law: Credit reporting, financial protection, and arbitration agreements

Helen Mac Murray | Mac Murray & Shuster LLP

Helen Mac Murray has been a leader in the consumer protection area for more than two decades. A Founding Partner of Mac Murray & Shuster, she consults with and represents numerous entities regulated by federal and state consumer protection and privacy laws, regularly working with in-house counsel, executive management, and marketing and sales personnel. As a former Chief of the Ohio Attorney General’s Consumer Protection Section, Helen now uses her experience and insights to focus on the defense of state, federal, and multistate consumer protection investigations.

In addition to her defense work, she frequently advises clients on proactively managing their compliance obligations, successfully identifying issues that only a trained “former regulator eye” will catch. She has received numerous peer and industry awards, including recognition as a Best Lawyer in America®, Ohio Super Lawyer®, and Top Attorney in Ohio.

Erica Hollar | Mac Murray & Shuster LLP

Erica Hollar is a Senior Attorney at Mac Murray & Shuster, where her practice focuses on helping clients proactively comply with state and federal consumer protection and privacy laws and defend against litigation and government enforcement actions.

Bringing more than a decade of experience in private practice and as an in-house attorney, Erica understands firsthand the challenges and pitfalls businesses face in trying to meet their compliance obligations without impeding operational, financial, and innovation objectives. She advises on applicable federal and state regulatory requirements, industry best practices, and industry self-regulatory regimes. This includes conducting risk assessments, developing and implementing policies and procedures, creating and delivering employee training, conducting ongoing monitoring and testing, responding to issues, and developing meaningful reporting. She has extensive experience with a wide range of existing and emerging consumer protection and privacy laws, including the TCPA, CCPA, FTC Act, UDAP laws, and CANSPAM.

I. Consumer Credit Reporting (FCRA) | 2:00pm – 2:20pm

• The Fair Credit Reporting Act (FCRA)
• Key Provisions and Regulations
• Common Violations and Cases
• Practical Tips for Representing Clients in FCRA Disputes

II. Consumer Financial Protection Laws and Cases | 2:20pm – 2:40pm

• Consumer Financial Protection Laws and Regulations
• Key Cases and Recent Developments
• Analysis Of Consumer Financial Protection Laws and Their Impact on Practice
• Strategies For Representing Clients in Consumer Financial Protection Cases

III. Challenging Online Arbitration Agreements and Litigating in Arbitration | 2:40pm – 3:00pm

• Common Claims and Violations in Consumer Banking and Credit Cards
• Tackling Unfair and Deceptive Practices
• Representing Clients in Consumer Banking and Credit Card Disputes
• Recent Developments and Trends in Consumer Banking and Credit Card Law

Break | 3:00pm – 3:10pm

IV. Challenging Online Arbitration Agreements and Litigating in Arbitration | 3:10pm – 3:40pm

• Online Arbitration Agreements and Their Impact on Consumer Rights
• Challenging Online Arbitration Agreements: Strategies and Best Practices
• Litigating In Arbitration: Key Considerations and Tips
• Recent Developments and Trends in Online Arbitration Agreements

V. Consumer Privacy and Data Security Laws | 3:40pm – 4:10pm

• Consumer Privacy and Data Security Laws and Regulations
• Key Provisions and Recent Developments
• Representing Clients in Consumer Privacy and Data Security Disputes
• Strategies For Protecting Client Data and Maintaining Compliance with Consumer Privacy And Data Security Laws