Client Intake and Case Development in Insurance Bad Faith Claims

Paul D. Friedman | Accident Law Group

Paul is a Partner and General Counsel of BROWN, CROWELL & FRIEDMAN, PLLC d/b/a ACCIDENT LAW GROUP™ and LAW TIGERS™ which is a multi-state law firm handling personal injury, wrongful death, product liability, ethics, professional malpractice, and insurance bad faith claims. After serving as the Special Counsel to the State of Arizona Attorney General from 1997-2000, he received post-graduate master’s and doctorate degrees in ethics. Paul served as an Adjunct Professor at Midwestern University/Arizona College of Osteopathic Medicine for almost a decade as well as an Adjunct Professor with the Arizona State School of Law from 2020-2022. He served as a Judge Pro Tempore of the for two decades and served as a Diplomate with the American College of Forensic Examiners™ where he wrote the manual and taught trial experts how to testify in court. He is Certified in Injury and Wrongful Death Litigation by the State Bar of Arizona Board of Legal Specialization. Paul is also Certified by the National Board of Legal Specialty Certification/National Board of Trial Advocacy (“NBTA”) in Civil Pretrial Practice Advocacy and Civil Trial Advocacy. He is a Diplomate of the American Board of Professional Liability Attorneys (“NBPLA”) in Medical Malpractice and is an Associate with the American Board of Trial Advocacy (“ABOTA”).

In addition to settling the tobacco case for the State of Arizona for over three billion dollars, Paul has obtained multiple verdicts which are listed in the Top 100 Nationally, including a jury verdict of $58,500,000.

Joseph Brown | Accident Law Group

Joseph Brown, Esq., founding partner of Accident Law Group, devotes his practice exclusively to personal injury law. His career began as an insurance claims adjuster, giving him a rare insider’s perspective on how insurance companies evaluate and negotiate claims. This experience enables him to anticipate opposing strategies and advocate with exceptional effectiveness. Before establishing Accident Law Group, Mr. Brown rose quickly within a major personal injury firm, ultimately serving as Managing Attorney and consistently ranking as a leader in settlements, revenue, and client satisfaction.

Mr. Brown founded Accident Law Group with a belief that clients should have direct access to the attorney handling their case, not be treated as just another file in a large system. His commitment to individualized service is further shaped by his own experience as a serious accident victim, giving him first-hand understanding of the physical, emotional, and financial challenges clients face. In addition to his legal work, Mr. Brown remains active in community service and professional engagement throughout the Valley, reinforcing his dedication to serving others both in the courtroom and beyond.

I. Intake interview and initial screening | 1:00pm – 1:15pm

II. Red flags and indicators of bad faith | 1:15pm – 1:30pm

III. Developing a potential bad Faith case | 1:30 – 1:45pm

IV. Policy review and coverage assessment | 1:45pm – 2:00pm

Break | 2:00pm 2:10pm

V. Foundational concerns | 2:10pm – 2:20pm

VI. Legal framework for bad faith | 2:20pm – 2:30pm

VII. Discovery strategies | 2:30pm – 2:40pm

VIII. Expert witness and industry standard opinions | 2:40pm – 2:50pm

IX. Causation and damage in bad faith | 2:50pm – 3:00pm

X. Ethical considerations and client expectation management | 3:00pm – 3:10pm